Operations/Service/Support
Improve NPS / CSAT
L0 · Net Promoter Score (NPS) · 9 metrics
Lift Net Promoter Score by fixing the moments that create detractors — from onboarding to support resolution.
Operations/Service/Support
Customer Support Efficiency
Balance cost per ticket and customer satisfaction through resolution speed and deflection.
Show levels:
Related KPI trees
Production/Manufacturing
Lean Continuous Improvement & Waste
L0 · Cost of Waste Eliminated · 10 metrics
Link the cost of poor quality and waste elimination to daily kaizen habits and idea velocity.
Sales/Marketing
Marketing Qualified Pipeline
L0 · Marketing Qualified Pipeline Value · 14 metrics
Trace the pipeline value marketing generates from spend, campaigns and reach down to lead flow and acceptance by sales.
From library to execution
A KPI tree on paper is a plan. In KPI Fire it's a system.
Import any tree, assign metric owners, connect data, and launch improvement projects the moment a leading indicator drifts.
- Live scorecards & catchball
- Strategy deployment (Hoshin)
- Kaizen & project tracking
- Automated red/green alerts
- See KPI Fire in action