Metrics A–Z
KPI & metrics glossary
Browse 124 business metrics A–Z with plain-English definitions, formulas, leading vs lagging tags and recommended cadence.
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- 1:1 Completion RateLeading · Employee Retention & Engagement
A
- All-In Sustaining Cost (AISC) per UnitLagging · Mining EBITDA
- Appraisal CostsLagging · Cost of Poor Quality (COPQ)
- AvailabilityLagging · Manufacturing OEE & Throughput
- Average Deal SizeLagging · Sales Pipeline Velocity
- Average Project Cycle TimeLeading · Lean Continuous Improvement & Waste
B
- Backlog > 24hLeading · Customer Support Efficiency
- Budget VarianceLeading · EBITDA Margin Driver Tree
C
- Changeover TimeLeading · Manufacturing OEE & Throughput
- Contraction MRRLagging · SaaS Net Revenue Retention
- Corrective Action ClosureLeading · Manufacturing SQDC (Safety, Quality, Delivery, Cost), Cost of Poor Quality (COPQ)
- Cost of Complaint HandlingLagging · Cost of Poor Quality (COPQ)
- Cost of Poor Quality (COPQ)Lagging · Lean Continuous Improvement & Waste, Cost of Poor Quality (COPQ)
- Cost of Waste EliminatedLagging · Lean Continuous Improvement & Waste
- Cost per Resolved TicketLagging · Customer Support Efficiency
- Cost: Conversion Cost per UnitLagging · Manufacturing SQDC (Safety, Quality, Delivery, Cost)
- CSATLagging · Customer Support Efficiency, Improve NPS / CSAT
- Customer Effort Score (CES)Leading · Improve NPS / CSAT
- Customer PPMLagging · Cost of Poor Quality (COPQ)
- Customer Return RateLagging · Cost of Poor Quality (COPQ)
- Cycle Time VarianceLeading · Manufacturing OEE & Throughput
D
- Delivery: On-Time In-Full (OTIF)Lagging · Manufacturing SQDC (Safety, Quality, Delivery, Cost)
- Detractor Follow-up RateLeading · Improve NPS / CSAT
- Discount Approval RateLeading · EBITDA Margin Driver Tree
- Dock-to-Stock TimeLeading · Supply Chain Fulfillment
E
- EBITDA MarginLagging · EBITDA Margin Driver Tree
- Employee Engagement (eNPS)Leading · Employee Retention & Engagement
- Escalation RateLeading · Customer Support Efficiency
- Escaped DefectsLagging · Cost of Poor Quality (COPQ)
- Expansion MRRLagging · SaaS Net Revenue Retention
- Expansion PipelineLeading · SaaS Net Revenue Retention
- External Failure CostsLagging · Cost of Poor Quality (COPQ)
F
- Feature Adoption RateLeading · SaaS Net Revenue Retention
- Fill RateLagging · Supply Chain Fulfillment
- First Contact Resolution (FCR)Lagging · Customer Support Efficiency
- First Pass YieldLagging · Manufacturing OEE & Throughput, Lean Continuous Improvement & Waste, Manufacturing SQDC (Safety, Quality, Delivery, Cost), Cost of Poor Quality (COPQ)
- First Response TimeLeading · Customer Support Efficiency
- First-Year AttritionLagging · Employee Retention & Engagement
- Forecast AccuracyLeading · Supply Chain Fulfillment
- Fuel Burn per TonneLeading · Mining EBITDA
G
- Gemba Walks CompletedLeading · Lean Continuous Improvement & Waste
- Grade Control ReconciliationLeading · Mining EBITDA
- Gross MarginLagging · EBITDA Margin Driver Tree
- Gross Revenue ChurnLagging · SaaS Net Revenue Retention
H
- Haul Truck UtilizationLeading · Mining EBITDA
- Head GradeLeading · Mining EBITDA
- Health Score (Red Accounts)Leading · SaaS Net Revenue Retention
I
- Ideas Submitted per EmployeeLeading · Lean Continuous Improvement & Waste
- Improvement Project ThroughputLagging · Lean Continuous Improvement & Waste
- Inspection CoverageLeading · Cost of Poor Quality (COPQ)
- Internal Failure CostsLagging · Cost of Poor Quality (COPQ)
- Internal Mobility RateLeading · Employee Retention & Engagement
- Inventory AccuracyLeading · Supply Chain Fulfillment
- Inventory Waste (Days on Hand)Lagging · Lean Continuous Improvement & Waste
K
- Knowledge Base CoverageLeading · Customer Support Efficiency
L
- Labor ProductivityLeading · Manufacturing SQDC (Safety, Quality, Delivery, Cost)
- Layered Process Audit ComplianceLeading · Manufacturing SQDC (Safety, Quality, Delivery, Cost)
- Logo Churn RateLagging · SaaS Net Revenue Retention, Customer Support Efficiency
M
- Material Cost per UnitLagging · EBITDA Margin Driver Tree
- Mean Time Between Failures (MTBF)Leading · Manufacturing OEE & Throughput
- Metallurgical RecoveryLagging · Mining EBITDA
- Mill AvailabilityLeading · Mining EBITDA
- Mill Throughput RateLeading · Mining EBITDA
- Mine-Site EBITDALagging · Mining EBITDA
- Mining Cost per Tonne MovedLagging · Mining EBITDA
- Minor StopsLeading · Manufacturing OEE & Throughput
- MQL → SQL ConversionLeading · Sales Pipeline Velocity
- Multi-threaded DealsLeading · Sales Pipeline Velocity
N
- Near-Miss ReportsLeading · Manufacturing SQDC (Safety, Quality, Delivery, Cost)
- Net Promoter Score (NPS)Lagging · Improve NPS / CSAT
- Net Revenue Retention (NRR)Lagging · SaaS Net Revenue Retention
O
- On-Time Delivery (OTD)Lagging · Supply Chain Fulfillment
- Onboarding Plan CompletionLeading · Employee Retention & Engagement
- Onboarding Success RateLeading · Improve NPS / CSAT
- OpEx as % of RevenueLagging · EBITDA Margin Driver Tree
- Order Cycle TimeLagging · Supply Chain Fulfillment
- Ore Tonnes MilledLagging · Mining EBITDA
- Outbound Meetings BookedLeading · Sales Pipeline Velocity
- Overall Equipment Effectiveness (OEE)Lagging · Manufacturing OEE & Throughput, Manufacturing SQDC (Safety, Quality, Delivery, Cost)
P
- Payable Metal RevenueLagging · Mining EBITDA
- Perfect Order RateLagging · Supply Chain Fulfillment
- PerformanceLagging · Manufacturing OEE & Throughput
- Pick RateLeading · Supply Chain Fulfillment
- Pipeline VelocityLagging · Sales Pipeline Velocity
- Plant SQDC Performance IndexLagging · Manufacturing SQDC (Safety, Quality, Delivery, Cost)
- PM ComplianceLeading · Manufacturing OEE & Throughput
- Prevention CostsLeading · Cost of Poor Quality (COPQ)
- Price RealizationLeading · EBITDA Margin Driver Tree
- Processing Cost per TonneLagging · Mining EBITDA
Q
- Qualified OpportunitiesLeading · Sales Pipeline Velocity
- QualityLagging · Manufacturing OEE & Throughput
- Quality Training Hours per EmployeeLeading · Cost of Poor Quality (COPQ)
- Quality: Customer PPMLagging · Manufacturing SQDC (Safety, Quality, Delivery, Cost)
R
- Repeat Defect RateLeading · Cost of Poor Quality (COPQ)
- Resolution TimeLeading · Improve NPS / CSAT
- Revenue per EmployeeLagging · EBITDA Margin Driver Tree
- Rework CostLagging · Cost of Poor Quality (COPQ)
- Rework HoursLagging · Lean Continuous Improvement & Waste
- Root-Cause Themes ActionedLeading · Improve NPS / CSAT
S
- Safety Observations CompletedLeading · Manufacturing SQDC (Safety, Quality, Delivery, Cost)
- Safety: Total Recordable Incident Rate (TRIR)Lagging · Manufacturing SQDC (Safety, Quality, Delivery, Cost)
- Sales Cycle LengthLagging · Sales Pipeline Velocity
- Schedule AttainmentLeading · Manufacturing SQDC (Safety, Quality, Delivery, Cost)
- Scrap CostLagging · Cost of Poor Quality (COPQ)
- Scrap RateLagging · Manufacturing OEE & Throughput, Manufacturing SQDC (Safety, Quality, Delivery, Cost), Cost of Poor Quality (COPQ)
- Seat UtilizationLeading · SaaS Net Revenue Retention
- Self-Service DeflectionLeading · Customer Support Efficiency
- SMED Adoption RateLeading · Manufacturing OEE & Throughput
- SPC Out-of-Control EventsLeading · Manufacturing OEE & Throughput
- Speed to LeadLeading · Sales Pipeline Velocity
- Stage AgingLeading · Sales Pipeline Velocity
- Stalled ProjectsLeading · Lean Continuous Improvement & Waste
- Strip RatioLeading · Mining EBITDA
- Supplier OTIFLeading · Supply Chain Fulfillment
T
- Tickets ReopenedLeading · Improve NPS / CSAT
- Time to First ValueLeading · Improve NPS / CSAT
- Time to ProductivityLeading · Employee Retention & Engagement
U
- Unplanned DowntimeLagging · Manufacturing OEE & Throughput
- Unplanned Downtime from DefectsLeading · Cost of Poor Quality (COPQ)
V
- Voluntary Turnover RateLagging · Employee Retention & Engagement
W
- Warranty Claim CostLagging · Cost of Poor Quality (COPQ)
- Warranty Claim RateLagging · Cost of Poor Quality (COPQ)
- Weekly Active Users per AccountLeading · SaaS Net Revenue Retention
- Win RateLagging · Sales Pipeline Velocity