Industry
Distribution/Resellers KPIs
Pre-built KPI trees for Distribution/Resellers. Each tree starts at a North Star metric and breaks down into the drivers and leading indicators your teams can act on.
KPI trees
Production/Manufacturing
Supply Chain Fulfillment
L0 · Perfect Order Rate · 9 metrics
Break Perfect Order Rate into on-time, in-full and damage-free delivery drivers across suppliers and warehouses.
Production/Manufacturing
Cost of Poor Quality (COPQ)
L0 · Cost of Poor Quality (COPQ) · 20 metrics
Expose the hidden cost of defects by decomposing COPQ into internal failure, external failure, appraisal and prevention costs.
Key Distribution/Resellers metrics
| Metric | Formula | Type |
|---|---|---|
| Perfect Order Rate | On-Time % × In-Full % × Damage-Free % × Doc Accuracy % | Lagging |
| On-Time Delivery (OTD) | On-Time Orders ÷ Total Orders | Lagging |
| Fill Rate | Units Shipped ÷ Units Ordered | Lagging |
| Cost of Poor Quality (COPQ) | Internal Failure + External Failure + Appraisal + Prevention Costs | Lagging |
| Internal Failure Costs | Scrap + Rework + Retest + Downtime from defects | Lagging |
| External Failure Costs | Warranty + Returns + Claims + Recalls | Lagging |
| Appraisal Costs | Inspection + Testing + Audit Costs | Lagging |
| Prevention Costs | Training + PM + Quality Planning + Supplier Qualification | Leading |
From library to execution
A KPI tree on paper is a plan. In KPI Fire it's a system.
Import any tree, assign metric owners, connect data, and launch improvement projects the moment a leading indicator drifts.
- Live scorecards & catchball
- Strategy deployment (Hoshin)
- Kaizen & project tracking
- Automated red/green alerts
- See KPI Fire in action