Production/Manufacturing
Supply Chain Fulfillment
L0 · Perfect Order Rate · 9 metrics
Break Perfect Order Rate into on-time, in-full and damage-free delivery drivers across suppliers and warehouses.
Industry
Distribution/Resellers KPIs
Pre-built KPI trees for Distribution/Resellers. Each tree starts at a North Star metric and breaks down into the drivers and leading indicators your teams can act on.
KPI trees
Sales/Marketing
Marketing Qualified Pipeline
L0 · Marketing Qualified Pipeline Value · 14 metrics
Trace the pipeline value marketing generates from spend, campaigns and reach down to lead flow and acceptance by sales.
Production/Manufacturing
Cost of Poor Quality (COPQ)
L0 · Cost of Poor Quality (COPQ) · 20 metrics
Expose the hidden cost of defects by decomposing COPQ into internal failure, external failure, appraisal and prevention costs.
Key Distribution/Resellers metrics
| Metric | Formula | Type |
|---|---|---|
| Perfect Order Rate | On-Time % × In-Full % × Damage-Free % × Doc Accuracy % | Lagging |
| On-Time Delivery (OTD) | On-Time Orders ÷ Total Orders | Lagging |
| Fill Rate | Units Shipped ÷ Units Ordered | Lagging |
| Marketing Qualified Pipeline Value | Accepted MQLs × MQL → SQL Rate × Avg Deal Size | Lagging |
| Qualified Lead Flow | Leads Generated × Lead → MQL Rate × Acceptance Rate | Lagging |
| Campaign Reach | Reach = unique people exposed; Impressions = total exposures | Leading |
| Cost Efficiency | Marketing Qualified Pipeline ÷ Marketing Spend | Lagging |
| Cost of Poor Quality (COPQ) | Internal Failure + External Failure + Appraisal + Prevention Costs | Lagging |
| Internal Failure Costs | Scrap + Rework + Retest + Downtime from defects | Lagging |
| External Failure Costs | Warranty + Returns + Claims + Recalls | Lagging |
| Appraisal Costs | Inspection + Testing + Audit Costs | Lagging |
| Prevention Costs | Training + PM + Quality Planning + Supplier Qualification | Leading |
From library to execution
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