Operations/Service/Support
Customer Support Efficiency
L0 · Cost per Resolved Ticket · 9 metrics
Balance cost per ticket and customer satisfaction through resolution speed and deflection.
Operations/Service/Support
Improve NPS / CSAT
Lift Net Promoter Score by fixing the moments that create detractors — from onboarding to support resolution.
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Related KPI trees
Operations/Service/Support
SaaS Net Revenue Retention
L0 · Net Revenue Retention (NRR) · 10 metrics
Understand how expansion, contraction and churn combine into NRR — and which usage signals predict them.
Sales/Marketing
Sales Pipeline Velocity
L0 · Pipeline Velocity · 10 metrics
See how opportunities, deal size, win rate and cycle length combine into revenue velocity.
From library to execution
A KPI tree on paper is a plan. In KPI Fire it's a system.
Import any tree, assign metric owners, connect data, and launch improvement projects the moment a leading indicator drifts.
- Live scorecards & catchball
- Strategy deployment (Hoshin)
- Kaizen & project tracking
- Automated red/green alerts
- See KPI Fire in action