In the Cost of Poor Quality (COPQ) tree · Level 1
How External Failure Costs is calculated
Warranty + Returns + Claims + Recalls
Costs of defects that reach the customer.
- Type
- Lagging
- Cadence
- Monthly
- Rolls up to
- Cost of Poor Quality (COPQ)
Lagging indicator · Monthly
External Failure Costs
Costs of defects that reach the customer.
From library to execution
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