In the Cost of Poor Quality (COPQ) tree · Level 3
How Customer PPM is calculated
(Defective Units Returned ÷ Units Shipped) × 1,000,000
Defective parts per million shipped to customers.
- Type
- Lagging
- Cadence
- Monthly
- Rolls up to
- Customer Return Rate
Lagging indicator · Monthly
Customer PPM
Defective parts per million shipped to customers.
From library to execution
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