In the Cost of Poor Quality (COPQ) tree · Level 2
How Escaped Defects is calculated
Customer-found Defects ÷ Total Defects
Defects found by customers that inspection missed.
- Type
- Lagging
- Cadence
- Monthly
- Rolls up to
- Appraisal Costs
Lagging indicator · Monthly
Escaped Defects
Defects found by customers that inspection missed.
From library to execution
A KPI tree on paper is a plan. In KPI Fire it's a system.
Import any tree, assign metric owners, connect data, and launch improvement projects the moment a leading indicator drifts.
- Live scorecards & catchball
- Strategy deployment (Hoshin)
- Kaizen & project tracking
- Automated red/green alerts
- See KPI Fire in action