In the Customer Support Efficiency tree · Level 0
How Cost per Resolved Ticket is calculated
Total Support Cost ÷ Tickets Resolved
Fully loaded support cost per resolution.
- Type
- Lagging
- Cadence
- Monthly
Lagging indicator · Monthly
Cost per Resolved Ticket
Fully loaded support cost per resolution.
From library to execution
A KPI tree on paper is a plan. In KPI Fire it's a system.
Import any tree, assign metric owners, connect data, and launch improvement projects the moment a leading indicator drifts.
- Live scorecards & catchball
- Strategy deployment (Hoshin)
- Kaizen & project tracking
- Automated red/green alerts
- See KPI Fire in action