In the SaaS Net Revenue Retention tree · Level 2
How Logo Churn Rate is calculated
Customers Lost ÷ Customers at Start
Share of customers cancelling in the period.
- Type
- Lagging
- Cadence
- Monthly
- Rolls up to
- Gross Revenue Churn
Lagging indicator · Monthly
Logo Churn Rate
Share of customers cancelling in the period.
In the Customer Support Efficiency tree · Level 1
How Logo Churn Rate is calculated
Churned Customers with Support Tickets ÷ Customers at Start
Customers cancelling where support experience was cited.
- Type
- Lagging
- Cadence
- Monthly
- Rolls up to
- Cost per Resolved Ticket
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