In the Customer Support Efficiency tree · Level 1
How CSAT is calculated
Satisfied responses ÷ Total responses
Customer satisfaction after resolution.
- Type
- Lagging
- Cadence
- Weekly
- Rolls up to
- Cost per Resolved Ticket
Driven by
Lagging indicator · Weekly
CSAT
Customer satisfaction after resolution.
Explore the full Customer Support Efficiency KPI tree →
In the Improve NPS / CSAT tree · Level 1
How CSAT is calculated
Satisfied responses (4–5) ÷ Total responses
Customer satisfaction after interactions.
- Type
- Lagging
- Cadence
- Weekly
- Rolls up to
- Net Promoter Score (NPS)
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