In the Customer Support Efficiency tree · Level 1
How Self-Service Deflection is calculated
Self-service sessions ÷ (sessions + tickets)
Issues solved without an agent.
- Type
- Leading
- Cadence
- Weekly
- Rolls up to
- Cost per Resolved Ticket
Leading indicator · Weekly
Self-Service Deflection
Issues solved without an agent.
From library to execution
A KPI tree on paper is a plan. In KPI Fire it's a system.
Import any tree, assign metric owners, connect data, and launch improvement projects the moment a leading indicator drifts.
- Live scorecards & catchball
- Strategy deployment (Hoshin)
- Kaizen & project tracking
- Automated red/green alerts
- See KPI Fire in action