In the Customer Support Efficiency tree · Level 2
How Knowledge Base Coverage is calculated
Drivers with article ÷ Top 50 drivers
Top ticket drivers with a published article.
- Type
- Leading
- Cadence
- Monthly
- Rolls up to
- First Contact Resolution (FCR)
Leading indicator · Monthly
Knowledge Base Coverage
Top ticket drivers with a published article.
From library to execution
A KPI tree on paper is a plan. In KPI Fire it's a system.
Import any tree, assign metric owners, connect data, and launch improvement projects the moment a leading indicator drifts.
- Live scorecards & catchball
- Strategy deployment (Hoshin)
- Kaizen & project tracking
- Automated red/green alerts
- See KPI Fire in action