In the Customer Support Efficiency tree · Level 1
How First Contact Resolution (FCR) is calculated
Resolved on 1st Contact ÷ Total Resolved
Tickets resolved in a single interaction.
- Type
- Lagging
- Cadence
- Weekly
- Rolls up to
- Cost per Resolved Ticket
Lagging indicator · Weekly
First Contact Resolution (FCR)
Tickets resolved in a single interaction.
From library to execution
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