In the Improve NPS / CSAT tree · Level 2
How Customer Effort Score (CES) is calculated
Avg effort rating (1–7)
How easy it was to get the issue resolved.
- Type
- Leading
- Cadence
- Weekly
- Rolls up to
- CSAT
Leading indicator · Weekly
Customer Effort Score (CES)
How easy it was to get the issue resolved.
From library to execution
A KPI tree on paper is a plan. In KPI Fire it's a system.
Import any tree, assign metric owners, connect data, and launch improvement projects the moment a leading indicator drifts.
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- Strategy deployment (Hoshin)
- Kaizen & project tracking
- Automated red/green alerts
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