In the Improve NPS / CSAT tree · Level 1
How Detractor Follow-up Rate is calculated
Detractors Contacted within 48h ÷ Total Detractors
Detractors contacted to close the loop.
- Type
- Leading
- Cadence
- Weekly
- Rolls up to
- Net Promoter Score (NPS)
Driven by
Leading indicator · Weekly
Detractor Follow-up Rate
Detractors contacted to close the loop.
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