In the Improve NPS / CSAT tree · Level 0
How Net Promoter Score (NPS) is calculated
% Promoters (9–10) − % Detractors (0–6)
Customer likelihood to recommend, on a −100 to +100 scale.
- Type
- Lagging
- Cadence
- Quarterly
Lagging indicator · Quarterly
Net Promoter Score (NPS)
Customer likelihood to recommend, on a −100 to +100 scale.
From library to execution
A KPI tree on paper is a plan. In KPI Fire it's a system.
Import any tree, assign metric owners, connect data, and launch improvement projects the moment a leading indicator drifts.
- Live scorecards & catchball
- Strategy deployment (Hoshin)
- Kaizen & project tracking
- Automated red/green alerts
- See KPI Fire in action