In the Improve NPS / CSAT tree · Level 2
How Root-Cause Themes Actioned is calculated
Themes with Project ÷ Top 10 Themes
Top detractor themes with an improvement project.
- Type
- Leading
- Cadence
- Monthly
- Rolls up to
- Detractor Follow-up Rate
Leading indicator · Monthly
Root-Cause Themes Actioned
Top detractor themes with an improvement project.
From library to execution
A KPI tree on paper is a plan. In KPI Fire it's a system.
Import any tree, assign metric owners, connect data, and launch improvement projects the moment a leading indicator drifts.
- Live scorecards & catchball
- Strategy deployment (Hoshin)
- Kaizen & project tracking
- Automated red/green alerts
- See KPI Fire in action