In the Improve NPS / CSAT tree · Level 3
How Tickets Reopened is calculated
Reopened ÷ Solved
Solved tickets reopened by the customer.
- Type
- Leading
- Cadence
- Weekly
- Rolls up to
- Resolution Time
Leading indicator · Weekly
Tickets Reopened
Solved tickets reopened by the customer.
From library to execution
A KPI tree on paper is a plan. In KPI Fire it's a system.
Import any tree, assign metric owners, connect data, and launch improvement projects the moment a leading indicator drifts.
- Live scorecards & catchball
- Strategy deployment (Hoshin)
- Kaizen & project tracking
- Automated red/green alerts
- See KPI Fire in action